And because Hilton Grand Vacations manages your ownership directly, we’ll never ask another party to contact you on our behalf. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. ; ILX Acquisition, Inc. Las Vega, NV89135 Scams and Frauds From: John E. MAY 13, 2020 (LAS VEGAS, Nev. 00 cost for that Monarch Grand Vacation Club Link, which may be considered a whole of $200. Gain access to a world of entertainment and activities that are handpicked for you and perfectly planned to turn any getaway into an. Headquartered in Washington D. If you own or previously owned a Diamond Resorts Fractional Timeshare Membership, and paid for it on finance, get in touch with us. Timeshare Exit. Up every year after. Diamond Resorts - pressured into buying; fake promises & no contact. To call Linx Legal: 1-800-604-3989. located at 10600 West Charleston Boulevard, Las Vegas, Nevada 89135. Alfredo Abedrabbo | Marketing Manager DRI Williamsburg Sales Office Lied to me and my family as we were asked to change the date of our presentation from June 28 to June 29th 2021 and he told us we would get a ring doorbell and 800 min free with ADT if we would change the date no mention of the terms or. Supp. Phone number +1 480-473-4000. 11 complaints closed in last 3 years. A common and constant complaint from timeshare owners is the burden of annual maintenance fees. In Missouri alone, victims of timeshare exit scams have paid over $2. I sent 2 letters in stating I wanted out, plus have wasted a ridiculous amount of time on the phone. Resolved. (NYSE:HGV) in 2021, recently won a landmark ruling in federal district court in. A. Owners who have made their peace with this ongoing, increasing expense often justify it to. 6th March 2023 - Mrs Angela G - Diamond Resorts (DRI) Points "Would like some advice on suing Diamond resorts for their involvement in this scam. Four hours into a two hour presentation, the sales woman refused to continue until my wife returned from the restroom. Hilton. Diamond Resorts International (Silent call) reported by 98. Instead of signing-on with this "company" for a "holiday" on their terms, use your hard-earned cash to go to a 5-star independent hotel which will, undoubtedly, turn out to be a better quality, cheaper (!!!), more. Company Name: Diamond Resorts International. View complaints, reviews and check out how BCA rates Diamond Resorts International. A. Reviewed Sept. Collecpoint fee is assessed to Qualifying Interests enrolled in tion. But by the time the trip was over, a charming Diamond Resorts salesman had convinced them to buy a $150,000 timeshare with roughly $8,000 in annual fees. “With respect to the [Hilton Grand Vacations] HGV Forecasts, Adjusted Diamond Forecasts, and HGV Pro Forma Forecasts for Combined Company, the Proxy Statement fails to disclose: (1) all line items underlying (i) Total Revenues (Excluding Cost Reimbursements), (ii) Adjusted EBITDA, and (iii) Unlevered Free Cash Flow; (2) Hilton’s,. /PRNewswire/ -- Diamond Resorts®,. Once again, I repeat DIAMOND, stay as far away as possible!306 reviews of Diamond Resorts "Everyone has heard of the high pressured sales pitch given at time share presentations. Many of their clients state that “WFG came through and completed the task they had promised. Exclusive Experiences. We felt like this was a reasonable exchange and decided to accept. By checking this box, I agree that the above information is correct and hereby consent to Diamond Resorts International Marketing, Inc. Diamond Resorts has secured a permanent injunction and was also awarded a monetary judgement of $600,000 against Hemingway. What happened is that their salesperson made representations to us which were not in the written contract we signed. The $25, 000 annual increase is a joke. Torres the highlights of the "SILVER PLUS" program would be as follows: 1. Timeshare Marketplace is the ultimate source for all things timeshare. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC. We made our reservations, they called to confirm our stay at a Comfort Inn miles down the road from the resort. P. Hilton Grand Vacations Inc. The offer clearly stated that. I am being inundated with calls from Diamond Resorts. 19 years' experience in successful complaint resolution. DRI has not been accredited by the Better Business Bureau. Diamond Resorts®, a global leader in the hospitality, vacation ownership, and entertainment industries, announces another legal victory in its lawsuit against Pandora Marketing. If you think you may have fallen victim to a scam, or have received a phone call that could be a scam, contact the Scambusters. Wesley Financial Group can speak to having helped over 15,000 timeshare owners resolve problems with resorts and developers. Consultations to go over our services are free. Company Name: Diamond Resorts International. Was supposed to receive "2 free gifts" from Odenza Marketing. Company Name: Diamond Resorts. Search online for complaints about the resort developer and the management company offering the presentation. Greedy scam artists, liars, manipulators, these are just a few of the nicer terms that come to mind when I think about this company. 1-855-939-1515 [email protected] Contact Your Attorney. Honest and unbiased reviews. The scams committed by these fraudulent third-party exit companies often include one, if not more, of the following claims. Remember, we will never reach out to you asking to rent or sell your timeshare. Unfortunately, after traveling 9 hours by car. This is because these are perpetual-use products. Posted: Mar 03, 2022 by Anonymous. Diamond Resorts, an international resort company, initially filed a lawsuit against Jason Hemingway and his Missouri-based. Gem Scam #3: “Financial Security” Scams. Diamond resorts scammed us big time! When my daughter and I had agreed to purchase, after the ridiculous amount of pressure they were applying, they were going over what I needed to say to the person who was helping me sign. Diamond Resorts contacts. 28 complaints for Diamond Resorts International. . In 2013, we were visiting the Cancun Resort in Las Vegas when we were told that Diamond Resorts had taken over the membership that we had in two. Each complaint is handled individually by highly qualified experts. Take time to make a decision you can. Corporation, and Resort Ventures, L. . Hilton Grand Vacations is not responsible for any representations made by a third-party developer/seller. com (My own bank were offering $1. ,. 11:07 AM. These people are ruthless salesman/women. At long last, some validity was found in these cases when Diamond Resorts needed to refund each of their proprietors! After five years, in March of 2021, Apollo Global Management consented to sell Diamond Resorts to Hilton Grand Vacations for $1. Complaints Summary. Browse user reviews and complaints, contact customer support, and find tips for resolving your problems. The latest review Mystique by Royalton was posted on Nov 15, 2023. We were defrauded by Diamond Resorts for $15,500 in 2016. It would have saved me a lot of frustration. Last but not least, all our services are absolutely free. ORLANDO, Fla. Ability to save up to (5) years of points into the Diamond "DEX" system. (702) 684-8000. Miami, FL 33139-4108. How To Cancel a Diamond Resorts Timeshare. They’re one of those time share scams. These people are ruthless salesman/women. Visit Website. Shepard 3201 Key West Dr Garland, TX 75044 Stop Harassing Us Stop calling our home A complaint will be file in Court against your company therefore, do not contact me anymore. Get Directions. File Diamond Resorts Complaints the Easy Way. Then, if you accept our services and how our business works, we will work with you to create a listing to sell your vacation club membership. 3, Report #1513798 . The people near The Whalers Village at the. 4 Billion. 00. S. at 1108-09. The Internet Complaint Abound for Diamond Resorts Intl. Diamond Resorts is a Scam. There are a few good folks (Dan Brown in particular). Diamond Resorts Scam. . CollectionHiding negative complaints is only a Band-Aid. DIAMOND RESORTS IS TELLIN US WE MUST PAY THE $1149 MAINTENCE FEE FOR 2010 BEFORE WE CAN SURRENDER and. fees would not be much over $ 500. located at 10600 West Charleston Boulevard,. The company sponsors numerous celebrities, including LPGA. Author: Lisa West Suffield, Connecticut. Wesley Financial Group also has a 4. Diamond Resorts ® offers destinations, events and experiences to help members make a habit of breaking from the routine. Website . Browse user reviews and complaints, contact customer support, and find tips for resolving your problems, Page 10. All customer reviews are handled by the BBB where the company is Headquartered or a central. So far its been a pretty good deal, even though the fees keep going higher, to the point you can almost book the same thing for the. Diamond Resorts Marks Win Against Timeshare Exit Company. Cloobeck (born October 26, 1961) is an American businessman and substantial political donor. Known now as Diamond Resorts. As these cases show, sometimes the little guys — rank and file timeshare owners — actually win a case against big brand-name resort developers. Diamond's lawsuit details the nationwide consumer scam perpetrated by Timeshare Compliance, Resort Advisory Group, Carlsbad Law Group, and McCroskey Legal. Diamond resorts is a scam. Diamond Resorts Scams a. The lawyer will be filing the lawsuit. You can now send an email to Diamond’s. 19 years' experience in successful complaint resolution. This judgement is a significant step forward in HGV’s ongoing efforts to protect timeshare owners and consumers from fraud and. NOVEMBER 19, 2019. Do not attend the so called “one hour” update! They will trap you. 2. Your Home Away from Home Awaits. Diamond Resorts reviews & complaints. I stopped paying Diamond maintenance in 2016, I made several complaints which went nowhere. At that time the maintenance fees were $750 per year for an every other year stay. 3, Report #1513798 . 227 Broadway. As a result, only 4% of 65 complaints are resolved. Email this Business. (888) 384-6660. 00 and ‘about to go up - again!’ but you somehow can buy today at $4. 4/ 5 (19 votes cast) Diamond Resorts is affiliated with over 200 resorts in the U. The latest review Mystique by Royalton was posted on Nov 15, 2023. Diamond Resorts Reviews | DiamondResorts. THE TRUTH: Fees are used to maintain your resort and. Company Address: 10600 West Charleston Blvd, Las Vegas, Nevada 89135 Company Phone: 18553420193 Sales Person: Amy Sindle Additional Names: Diamond Resorts U. To avoid timeshare resale scams, make sure to. Accredited Since: 10/24/2016. Add a comment. 77 with a due date of Aug. The presenter pressure and. WorldMark invited us into a timeshare presentation as we were staying as a guest of a family member. I will tell you this as I am a HAPPY Diamond owner. Diamond Resorts were absorbed by Hilton Grand Vacation (HGV) in August 2021, making HGV the second biggest timeshare operator in the world. The only amenities the Comfort Inn had to offer was a parking lot view, and a broke down swing set plus we would have to pay the taxes of $176. Diamond Resorts has resolved 56. As a Diamond Resorts member, you’ll have the opportunity to see your favorite country music artists, sports heroes and more at exclusive events throughout the year. At Diamond Resorts, we've thought of everything to help you unwind, reconnect and rejuvenate during your vacation. Diamond Resorts. #1. 2. I have used their points system to take to to the USA, Carribean Spain and the Canaries on top of having a number of short breaks in this. This was completely false! I am severely disappointed in Hilton Resort /Diamond Resorts. Diamond Resorts is a timeshare company that has 379 locations in 35 countries. This isn't just a story of poor customer service, but a cautionary tale of what seems to be, in my opinion, an elaborate scam operation. Scam!! - Diamond Resorts International. Diamond Resort has many locations. Category Travel and Vacations. in a $700 million buyout in April 2007. Diamond Resorts reviews & complaints. The company's principal address is 7094 Peachtree Industrial Blvd Suite 138, Norcross, GA 30071. We can't even GIVE ours away 'cos no-one wants them!! You've been warned. The Developers/Sellers of Embarc Collection are Diamond Resorts Canada, Ltd. Ask if they have any complaints on file. The firm is seeking to help. com sells deeply discounted resort mini-vacations from $129, with a timeshare presentation tour included. If you are. To learn more, visit ResponsibleExit. ARDA stands for the American Resort Development Association. Hemingway and his company are prohibited from ever contacting Diamond. This invoice stated a balance of $813. Tell me how to get out with 100% certainty. When you bring up the. Timeshare Reselling Cons: Another common travel scam is the timeshare resale con. Most discussed complaints foreclosure without notification! 3 (opinions to this review) Transition's program 1 (opinions to this review) Sampler package 1 (opinions to this review) timeshare problems 1 (opinions to this review) diamond resorts membership update staff 1 (opinions to this review)1,286 replies to this topic. "Our plans are to re-brand Diamond properties to a new sub-brand of HGV, which will be called Hilton Vacation Club," said a spokesperson for HGV. No need to feel creepy—it’s a public record. Click Star to Rate This Site: Rating: 2. Timeshares appeal to consumers with disposable income and extra vacation time, two qualifications that a fair amount of elderly individuals meet. 3, Report #1513798 . Submit your complaint today about Diamond Resorts. Diamond Resorts & Timeshare Owners Warn of Newton Group & DC Capital Law’s Timeshare ‘Exit’ Scams. Diamond Resorts took ownership of The Point at Poipu when the company acquired Sunterra Corp. These frauds prey on people’s weaknesses and desperation and in many cases, people have been scammed out of huge amounts of money which can have a devastating impact on a person. Be wary of offers to sell, rent or advertise your timeshare. Original vouchers presented were never scams - enjoyed all respective Car Hire + 8 day Holidays vouchers presented - I guess it is a way of getting prospective Buyers together, with no obligation, to join & become Members of their. The customer service (as a whole) is atrocious. Travel and Vacations. Reviewed Nov. Charleston Blvd. Mr - Diamond Resorts International. LAS VEGAS, May 26, 2020 /PRNewswire/ -- Diamond Resorts®, a global leader in the hospitality, vacation ownership and entertainment industries, is warning. From unforgettable getaways to exclusive events, we help members make a habit of breaking from their routine. There may be more reports for "Double Diamond Resorts" For more results perform a general search for "Double Diamond Resorts" Showing 1-3 of 3. Diamond Resorts (Diamond), which was acquired by Hilton Grand Vacations Inc. Guest were rude and a ton of complaints because we were over worked and under staffed. Category: Timeshare Resort. Timeshare scams are at an all-time high, especially when they come as timeshare resales scams. Company resolves 46% of complaints brought to its attention from Business Consumer Alliance. Instead of signing-on with this "company" for a "holiday" on their terms, use your hard-earned cash to go to a 5-star independent hotel which will, undoubtedly, turn out to be a better quality, cheaper (!!!),. , the team at ARDA works to protect the timeshare industry and its owners from fraud and timeshare. Re: Diamond Resorts International. Hilton Grand Vacations shareholders will own about 72% of the combined company with Apollo and. Nov 19 2021 09:29 PMEd Perkins, a longtime contributing editor at SmarterTravel, calls the up-front fees for selling your timeshare the biggest travel scam out there. 75/pt. Get help with Diamond Resorts issues from Complaints Board. Diamond Resorts are one of the reputable companies in timeshare. If you believe you have been defrauded by Diamond Resorts, taking action. An uneasiness when at home that night made me look at Diamond Resorts on the web to find all about the scams and timeshare hells people were having, so a decision not to go back or have anything to do with it, i even re-applied for a new debit card on my digital banking stating my present card was lost. Diamond Resorts often target scam companies and are correct to do so as companies that are clearly defrauding people should be stopped and prosecuted. Diamond Resorts remains committed to protecting its members from so-called timeshare exit companies that not only hurt vacationers, but often break the law. RELATED: Other Double Diamond resorts in North Texas. Browse user reviews and complaints, contact customer support, and find. The Diamond Resorts International Timeshare Scam. Was supposed to receive "2 free gifts" from Odenza Marketing. Category. Maybe some other company is better. First of all, their timeshare system is based on points, not property ownership. I was visiting Polo Towers in Las Vegas when I was asked to attend a sales update presentation. When many share the same last name, it is challenging to authenticate the actual account owners. Diamond Resorts Sedona, Arizona Diamond Resorts, Los Arbagatos, Sedona Timeshare Bad timeshare - Predatory practices Sedona Arizona . ; and several executives, the sprawling 91-page lawsuit claims the defendants never disclosed that the annual budget costs shared between thousands of Premiere Vacation Collection Owners Association members would include Diamond Resorts’ overhead. Company Name: Diamond Resorts International. Timeshare Reselling Cons: Another common travel scam is the timeshare resale con. The "free cruise" required a "tax fee" of 500. Stay away. Ripoff Report on: Diamond Resorts International - Diamond resorts international buyer extremely alert scams before you sign any contract to make purchase las veg. Company Phone: 16612034093. The Timeshare Law Firm, a leading advocate for timeshare owners, is filing class action cases against major timeshare resorts for deceptive and fraudulent practices. Listened to a long boring presentation for Diamond Resorts. Diamond Resorts reviews & complaints Updated on Oct 24, 2023. NO did the job. Diamond Clarity™ is a new national program that formalizes a series of new and existing customer enhancements that define how we engage with current and future members during the sales and closing process, setting a new standard in our industry. Conclusion. Average of 2 Customer Reviews. The "free cruise" required a "tax fee" of 500. . 16, 2023. S. Learn how the rating is calculated 2 complaints. Mar 16 2022 10:03 AM . Honest and unbiased reviews. Yes, our dues were raised $500 over two years x 50 weeks equals $25, 000 per unit. Upon check-in, we were offered a three-day stay in exchange for a one-hour tour. Read Complaints File a Complaint. Diamond Resorts has an average consumer rating of 2 stars from 272 reviews. Diamond Resorts - pressured into buying; fake promises & no contact. It appears that we are paying for two resorts even though they have merged. Vacation Timeshare in Las Vegas, NV. Been scammed by Diamond Resorts International Scam/ripoff complaints for Diamond Resorts International. Mike Ward, the developer of the The Cliffs Resort at Possum Kingdom Lake, and several of his Dallas-based Double Diamond companies, were being sued in a case filed by property owners seeking. Last but not least, all our services are absolutely free. Double Diamond Rock Creek Resort No names as no one will contact me after leaving several message at the home Belt Line Office Excessive fees with no resoluation when. S. The American Resort Developers Association (ARDA) admits that these can run $1,000 per year, and the real number is often much higher than that. Both you and the sales representative know that there is a 90%. The 4 Most Common Exit Company Scams Be on the lookout for these red flags 1. We did not become members. File your review. It required registering the certificate and then going back later to log on and see what was available during the dates I wanted. located at 10600 West Charleston Boulevard, Las Vegas, Nevada 89135. Sort by: Newest Most helpful Most popular Oldest. 00 tax fee. located at 10600 West Charleston Boulevard, Las Vegas, Nevada 89135. It required registering the certificate and then going back later to log on and see what was available during the dates I wanted. Diamond Resorts - pressured into buying; fake promises & no contact. Start a Review. Now, I won't even be able to travel next year because I don't get new points until 2024. C. Author: Lisa West Suffield, Connecticut. We felt like this was a reasonable exchange and decided to accept. Customer Complaint. Although an extra deposit and vacation fees were incurred, my Odenza travel agent, Armita Nik Bakht (Armita@Odenza. 2. Corporation, and Resort Ventures, L. Posted on June 21, 2023. 00. Nov 19 2021 09:29 PMThe Board of Directors of each underlying resort’s Association meets annually to create a budget for the upcoming year. The staff at the hotel were very understanding and thanked us for leaving. 9/6/2019 The Vacationeer. Be careful. BBB File Opened: 10/1/2004. 2. Court Order Says Diamond Resorts Suit Alleging Massive Timeshare Exit Scam Will Proceed Against Timeshare Exit Team's Law Firm, Schroeter, Goldmark & Bender Diamond May Continue Litigation. Visit the birthplace of all the world's major religions; Buddhism, Christianity, Hinduism, Islam, and Judaism; learn the history and enjoy the nightlife in India. Each complaint is handled individually by highly qualified experts. Raise your voice, share your negative. 00, and the "free 2 night stay" somewhere required a 50. DRI operate their timeshare club on a points basis and it does work for me. Sales pitch lies; Diamond Resort Nightmare; Diamond Resorts is a scam; Diamond Resorts. Diamond Resorts introduced a "Transitions" program two years ago, but it is not a full-scale exit program. , March 24, 2023 -- ( BUSINESS WIRE )--Diamond Resorts (Diamond), which was acquired by Hilton Grand Vacations Inc. Consumer complaints and reviews about Diamond Resorts International: sallydi Send email : Jun 21, 2016 Deed owner. Author: Lisa West Suffield, Connecticut. Diamond Resorts settled their claims with a permanent injunction that prevents Privett from communicating with any of their members about any type of misleading timeshare exit service moving forward. Massively discounted! DRI points for as little as $. Diamond resorts is a scam selling people a dream but then they can't even get a room. 25/pt! IF you buy now! HIGH PRESSURE. 3. The program is discretionary on Diamond's part. 100% use of points for hotel reservations, and car rentals. Part of being experienced TS owner is going to Sales presentations and not get sucked into buying, if you don’t want to. 2. 100% redemption of points for a given year @ $. S. 7887 E Princess Blvd, Scottsdale, AZ, 85255, US. com. Shepard 3201 Key West Dr Garland, TX 75044 Stop Harassing Us Stop calling our home A complaint will be file in Court against your company therefore, do not contact me anymore. 01 Jun, 2020, 18:00 ET. Sales Person: Mark Hellosucker. In late 2021 and 2022, the bigger-than-ever Hilton Vacation Club will then include 154 resorts and 720,000 owners with a global footprint that offers travel to mid-level, upscale and luxury resorts. Diamond Resorts International is rated with a F rating from Business Consumer Alliance as of 10/30/2023. Ripoff Report Needs Your Help! DONATE NOW!. Mr Robert Adam was a joy to talk to and kept us informed throughout the process. Full refund of all money paid including interest. Write a comment. , Diamond Resorts (Europe) Limited and/or their affiliates, branches and associated companies contacting me by email, telephone or my mobile number with an automatic telephone dialing system, or e-mail, in order to respond. they are all scams, which is why MSE exists, skip the scams, onto the bargains! Target Savings by end 2009: 20,000. 6355 Metrowest Blvd STE 180, Orlando, FL 32835. " The alert describes the same old "bonus week rental" scam that has been reported on these pages many, many. Diamond Resorts SCAM - Diamond Resorts International. Diamond Resorts - timeshare sale rip off 3. “Resort developers do not partner with timeshare exit firms, according to the American Resort. Consumers want to see how a business took care of business. Vacation Timeshare in Las Vegas, NV. We visited the Diamond Cancun Resort in Las Vegas in June. Time limits apply. Business response. In March 2021, Apollo Global agreed to sell Diamond Resorts to Hilton Grand Vacations for $1. ORLANDO, Fla. com. Company Name: Diamond Resorts International. Learn More. Owners who have made their peace with this ongoing, increasing expense often justify it to. We signed up for the sales pitch that was held nearby at the Hilton Hawaiian Village Waikiki Beach Resort. 8/5-star rating out of 984 customer reviews. Diamond Escrow Services Diamond Resorts Direct Marketing Partnership Group Ltd Divine Vacations Group Dorado Consulting Inc Dun And Bradstreet E. -- ( BUSINESS WIRE )--Diamond Resorts (Diamond), which was acquired by Hilton Grand Vacations Inc. Resolved. I have outlined the tactics used by their sales staff. 000 or dream car at Camarillo Premium outlets. The Diamond resorts complaints regarding the Lusks speaks to a larger issue about elder abuse within the timeshare industry. Our stay was okay until we went through a sales pitch to become Diamond Resort members. Miami, FL 33139-4108. If we have been misled and we have to keep HGVC or cancel Them and Diamond Resorts which already own and paid off, we want a way out. Hilton Grand Vacations is not responsible for any representations made by a third-party developer/seller. LAS VEGAS, March 15, 2021 -- Diamond Resorts®, a global leader in the hospitality, vacation ownership and entertainment industries, announces another legal victory in Diamond v. P. Diamond Resorts International is rated with a F rating from Business Consumer Alliance as of 10/27/2023. This seems to me to be an example of gross negligence on the behalf of Diamond Resorts and their sales staff. Or contact the county courthouse where the timeshare is located and request a copy of the deed. 01 Jun, 2020, 18:00 ET. 2 billion should remind investors of Apollo's roots -- and Diamond's issues. Only US leviathan Wyndham is now bigger. Raintree, Diamond (bought by Hilton), Shell (bought by Wyndham), Sheraton (bought by Marriott), Palace Resorts, a few independants. Diamond resorts. LAS VEGAS, June 1, 2020 /PRNewswire/ -- Diamond Resorts®, a global leader in the hospitality, vacation ownership and entertainment industries, announces today another. 06:59 AM. . Las Vegas, NV 89135-1014. ; Diamond Resorts Management, Inc. Customer Complaints. The best way to avoid companies that aren’t trustworthy is to make sure they are approved by ARDA. (NYSE:HGV) in 2021, recently won a landmark ruling in federal district court in its lawsuit against third-party exit companies. Booking the Offer. fees up. Hazle Townshp, PA 18202-9169. I consider this a war with Diamond Resorts and plan to take a megaphone, loud speaker, and sirens and start declaring them white collar predators which they are. Louis BBB received more than 350 consumer complaints. 50,000 points and possibly £100,000 in total spent over time. Charleston Blvd. Corporation, and Resort Ventures, L. Phone: 214-706-9800. Williamsburg, VA 23185-5674. This affects us that have qualified for the Diamond status the real way by staying at Hilton affiliated hotels who now need to “compete. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer. -- ( BUSINESS WIRE )--Diamond Resorts (Diamond), which was acquired by Hilton Grand Vacations Inc.